Info & transit times
Shipping
On this page, you'll find details about our shipping options, delivery times, and tracking information. Please read carefully, to understand how your order is dispatched, how to track your shipment, and what the ownership, terms and risks are. We're committed to providing you with a seamless and hassle-free shopping experience, and our shipping process is no exception.
| Continent | Region | Delivery Time |
|---|---|---|
| North America | United States LMC: USPS |
5-10 Business Days |
| Canada LMC: Canada Post |
5-10 Business Days | |
| Mexico | 6-13 Business Days | |
| Europe | UK LMC: Royal Mail |
4-9 Business Days |
| Denmark, Estonia, Finland, Iceland, Ireland, Latvia, Lithuania, Norway, Sweden | 9-22 Business Days | |
| Italy, Spain, Portugal, Greece, Malta, San Marino, Vatican City | 12-17 Business Days | |
| Austria, Belgium, France, Germany, Liechtenstein, Luxembourg, Monaco, Netherlands, Switzerland | 12-18 Business Days | |
| Belarus, Bulgaria, Czech Republic, Hungary, Moldova, Poland, Romania, Russia, Slovakia, Ukraine | 15-22 Business Days | |
| Asia Pacific | Australia LMC: Australia Post |
4-10 Business Days |
| Japan, South Korea, Mongolia, and Taiwan | 9-14 Business Days | |
| Saudi Arabia, Turkey, United Arab Emirates | 12-17 Business Days | |
| India, Pakistan | 11-18 Business Days | |
| Indonesia, Malaysia, Philippines, Singapore, Thailand, Vietnam. | 10-12 Business Days |
Before placing an order
Quick Overview
To ensure a smooth shopping experience, please take note of the estimated delivery times provided when making a purchase from our store. These delivery times may vary depending on your location, and are conveniently listed in our comprehensive delivery time-frame chart.
After ordering
Order Confirmation
After placing an order in our store, it goes through a processing stage. Please allow up to 2 business days from the time of ordering for this process to be completed.
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Transit Times
Once your order has been handed over to the carrier, the delivery time-frame will depend on the shipping company and destination that you selected during checkout. Rest assured, tracking will be provided for most purchases, and we are committed to ensuring that your order arrives within this period.
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Last Mile Of Delivery
It is important for customers to be present during delivery so that they can inspect the package and ensure that there are no damages or missing items. By doing so, you can report any issues and have them addressed to us promptly.
Delivery FAQ
Free Shipping
All orders qualify for free standard delivery, except for countries that are not listed.
Signature on Delivery
Orders placed with a standard shipping service will not require you to sign in for the delivery of your items. For most express services, some freight carriers will advise you to be present when the order arrives at it’s final destination.
Do you ship Internationally?
Worldwide shipping is offered for most of our products. Some countries are excluded from this list, please refer to the comprehensive shipping table above.
Order delays
Occasionally, an order may be subject to delays due to unforeseen circumstances. If the item(s) you have purchased have not been delivered in time, please let our friendly staff know about this as soon as possible, so we investigate with the nominated carrier.
Tracking your order
To stay updated with the delivery of your order, please use the tracking number which was supplied to you after the order was fulfilled.
Items damaged during transit
If you believe that your order has been damaged during transit, a replacement or refund option may be provided out to you. Please fill in a "Damaged item(s)" claim on our contact within 10 days of delivery date.
My country does not show up
Should there be any issues with the checkout page when trying to complete your order, please get in touch with our friendly team by using the contact page. Most issues are resolved within 24 hours,
Processing Times
After a purchase is made, our team will prepare and dispatch your order within 48 hours. Holidays and weekends may impact this timeframe.
Ownership, Terms and Risk
All orders, except for pre-orders, will be dispatched within two business days. For pre-orders, please check the estimated shipping date provided on their page.
Please ensure that the address details you provide are correct, as we are unable to redirect parcels once dispatched. Your order will be dispatched only to the address given at checkout. It is your responsibility to verify the accuracy of the address provided. If an incorrect address or fraudulent transaction results in a loss, you will be solely responsible for the pecuniary loss.
Do not provide a PO Box address, if express delivery is sought and applicable for the item you wish to purchase.
Please note that orders that have been shipped out, and you have received the tracking number or the order status is completed, cannot be cancelled. In case you need to refuse delivery after the package has been dispatched due to force majeure, you shall be subject to the return and refund policies and must pay for the original shipping charges, which will be deducted from your refund.
Homseus takes care of all applicable taxes and customs duties on behalf of the customer, ensuring a hassle-free shopping experience. You can shop with confidence, knowing that you won't have to deal with any customs procedures or additional charges. In the rare event that an item gets held up at customs and requires the customer to pay any fees, Homseus will promptly refund those costs upon receiving the necessary documentation or proof of payment. Our aim is to make your shopping experience smooth and convenient, providing you with peace of mind regarding any tax or customs-related matters.If you have any questions or concerns regarding taxes or duties, please contact your local customs office for more information.
When your package is delivered, you must sign for it. If you are not at home at the time of delivery, you will receive an email notification. You can contact the delivery company to arrange for another delivery. If you do not contact the responsible courier within five days of the delivery attempt, the goods may be returned to us, and we may incur a return charge, which may be twice the delivery cost. In such a case, we reserve the right to ask you to pay the returning charge plus an additional cost for redelivery before we can re-dispatch the item to you.
You are responsible for checking that the order is complete and undamaged when the goods are delivered. Please carefully inspect the goods for any visible damage and the contents before you accept the delivery. If there is any damage to the goods at the point of delivery, you have the right to refuse the goods and let the delivery person know the reason(s) for refusal. Alternatively, you may sign for the goods as 'UNCHECKED' at the time of delivery, but in doing so, you accept that the order is completed.
If the product(s) you have ordered are not available at the time of placing your order, we will contact you by email or telephone within the same or next working day. We will inform you of the estimated delivery time, and if this is not satisfactory, you have the right to cancel your order without any obligations, and a full refund will be issued.
After a successful transaction, we will notify you when your order has been dispatched and provide you with a tracking number. If you do not receive a confirmation email within 48 hours of completing your purchase, and a tracking number the following business day, please check your email's 'Junk/Spam' folder first and then contact us.
If you have further questions about our Shipping Policy, please reach out to us by visiting our contact page.
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