Simply visit any of the product pages and add required item/bundles in your shopping cart. From there, you have the option to register with us or checkout as a guest. Either option will require more information from you for the delivery destination and payment method.

Once an order is placed through our store successfully, you'll receive a confirmation message from us to let you know that the payment has been received and your item(s) are ready for processing.

Another update will be sent out to your provided email account, when the order has been processed and dispatched from our store.

All orders begin to being processed as soon as they are placed. Due to the fast nature of handling, It is unlikely that you'll be able to cancel it. However, please let our team know as soon possible, in case it can be cancelled.

You can get in touch with us by visiting the Contact page and selecting "cancellations" as subject.

We accept global payment types such as: Visa, Mastercard, Afterpay, Paypal, Stripe, American Express, Union and more...

Some regions attract tax/VAT. While we aim on providing you with a seamless experience with DDP services (Delivery Duty Paid), tax-fees may still apply. However, this will be shown when checking out through our website.

Depending on the destination, a different time delivery schedule applies. You can find out more about his on our Shipping page.

We offer free international shipping on all orders above $50 AUD. You can find out more about shipping rates when checking out.

Worldwide shipping is offered to most countries through our website. You can find out whether we can ship to your country by visiting our Shipping page on our website.

A tracking number is provided for each order made through this website. If the item(s) purchased happen to be delayed or lost, please get in touch with our friendly staff as soon as possible.

Our experienced team will try following this up with the appropriate carrier of the shipment. Rest assured that if the package does not arrive to your destination, [[Company Name]] will arrange of a suitable replacement or a refund option when deemed so.

If the address you provided at checkout is wrong, please get in touch with us as soon as possible. We'll try correcting this problem directly if the contents have not been shipped.

If the package has already from our warehouse, we'll still try informing the responsible delivery courier about this change. * However, [[Company Name]] shall not be held responsible for mistypes or wrong destination addresses, despite our best interest to assist you out with this.

Homseus aims to cover applicable taxes and customs duties for your order online. In most cases, you will not incur any additional taxes or fees. However, in rare instances, certain items & specific circumstances require the customer to pay taxes or duties. We will notify you in advance if there is a possibility of additional taxes or duties for your order.

Generally speaking, any purchase can be returned to us within 30 days of delivery for or a full refund or exchange. For a more detailed breakdown of this, please visit our Warranty & Returns page.

Yes, you can ask for an exchange with a different product from our currently available stock. Please note, the new product's value must not the original order pricing, otherwise further fees may apply to cover the difference.

To initiate a return request, please visit our Contact page while selecting "Returns" as a main reason of contact.

The inspection process may take up to 5 business days from the time the Product for Refund is received.

Each product page contains frequently asked questions and product specifications.

However, if you have further queries about a product, please get in touch with our staff by visiting the Contact page of our website and selecting "Product Inquiries" as subject.

Selection options are offered on each applicable product page.

Every product is covered by a 1-year limited warranty, unless otherwise specified.

Customer accounts can be created at checkout page, when making a purchase from our store.

For account creation, a full name, email and log-in password are needed.

[[Company Name]] collects certain information about your device, your interaction with the Site, and information necessary to process your purchases. To find out more of this, please visit our Privacy policy.

There are two ways to contact our team: by using the live chat button located on the corner of each page, or by visiting the Contact page on our site.

Our support team is available online 24 hours a day, 6 days a week. Please note that during busy periods, it may take some time for you to receive a reply.

No, products by [[company name]] can only be purchased and viewed online.

Website issues can be reported by contacting us on this page or by live using the live support button.